Frequently Asked Questions

Your driver tracks your flight status in real time and waits inside the arrival hall of Marrakech Menara Airport (RAK) right after baggage claim, holding a sign with your name. They will assist with your luggage and guide you directly to your private vehicle.

Flight tracking is included free with all airport transfers. We automatically monitor your flight status and adjust your driver's arrival time accordingly. No extra fees are charged for flight delays.

Marrakech Airport (RAK) is approximately 6 km from the Medina and Gueliz. The drive takes between 15 and 25 minutes depending on traffic and exact drop-off location.

Yes! All prices listed on KechGo are 100% fixed per vehicle. They include taxes, driver fees, airport parking, luggage assistance, and road tolls. No hidden fees or night surcharges.

You can pay cash directly to your driver in Euro (€), Moroccan Dirham (MAD), US Dollars ($), or British Pounds (£). We also accept online card payments prior to your trip upon request.

You can modify or cancel your booking free of charge up to 24 hours before your scheduled pickup time with no penalty.

Yes, child safety seats and booster seats are available free of charge upon request. Simply specify the age or weight of your child when placing your booking.

Each vehicle class has a specified luggage capacity. For example, our Sedans hold up to 2 large suitcases + hand luggage, while our vans accommodate up to 9 large suitcases. If you have extra luggage or equipment (golf bags, strollers), let us know in advance.

Many parts of the Marrakech Medina are pedestrian-only. Your driver will drop you at the closest safe, accessible drop-off point to your riad (e.g. Bab Doukkala, Place Jemaa el-Fna, Riad Laarous) and coordinate with your riad staff to guide you to the door.

Yes! We provide private day trips with flexible itineraries to Agafay Desert, Ourika Valley, Imlil & Mount Toubkal, Ouarzazate, and Essaouira. Your driver stays with you throughout the day.